Tarafex is a packaging-accounting tool made by Vivifex. This page says plainly what it holds and where that sits.
What you type in: your company details and any registration numbers, your packaging catalogue, your customers and suppliers with their contact lines, your shipments, and the supplier documents you upload. Nothing is collected about the people who receive your shipments beyond what you enter yourself.
In Cloudflare's D1 database and R2 storage. The storage holding your uploaded documents is restricted to the European Union jurisdiction. Backups are kept in the same storage.
When you use Read a supplier document, that file is sent to Anthropic to be read, and what comes back is shown to you as a proposal. Only what you tick is saved. If a document holds something you would rather not send anywhere, do not read it in β enter the item by hand instead.
When you ask the assistant, the question goes to Anthropic to be answered. What is written down is the question itself, the screen you were on, the language, and what the answer cost. The answer is not kept.
It is written down for two reasons, and only one of them is yours. The first is the ceiling: the assistant has a monthly allowance. Past the first line it keeps answering and says it is past what the subscription covers; at the second it stops until the next cycle.
The second reason is ours, and it is worth saying plainly: the questions show us where people get stuck. A screen asked about every day is a screen we built badly, and the same question arriving from twenty workshops is a heading missing from the manual. That is how Tarafex gets easier to use, so a question is never wasted β not even the ones where the answer did not help.
After Clear my data the questions are not deleted; they are detached from the company. The text stays with nobody behind it, which is what makes it useful for the paragraph above and useless for anything else.
One, and it is the sign-in session. There is no analytics, no tracking and no third-party script on these pages.
There is no support door. Nobody at Vivifex can sign in as you, see your screen, or open your panel to change something β that door does not exist in the software, so asking for it gets a no rather than a wait. What is there instead: the guide in the corner of the screen, the manual, and the assistant, which answers in your own language. If something is genuinely broken, write and describe it; we change the program, not your rows.
We do run the database this all sits in, as any hosted service does. That means the tables can be looked at when something has genuinely failed β only when you ask us to, and never by signing in as you.
The message box inside Tarafex is the other way to reach us, and the one to use when something is wrong. What you write is kept with your name, your e-mail address and the screen you were on, so the answer comes back to the right person in the right place. We answer in the same box.
A short notice also goes to our own phones over Telegram β the company name, who wrote, the screen, and the beginning of the message β because a message nobody notices for three days is not support. The thread itself stays in Tarafex, not there.
Unlike the assistant's questions, these messages are deleted along with everything else when you clear your data.
It can be taken out at any moment, in ordinary files, without asking and without a fee β the button is at the foot of every screen. Ask and it will be deleted. One honest caveat: a deletion is applied to the live database at once, but the record survives in older backup copies until those age out, which is how backups work everywhere.
Vivifex β hello@vivifex.com.